FAQ

What are your office hours?

Consultations are by appointment only. Please call or email us for more information.

What should I do if I need to reach someone after business hours?

Our business number is available for emergencies 24 hours a day.

What should I know about renting a tent?

The size and type of your event, geographic location, other existing structures, and utilities are all important factors when planning to rent a tent.
A free site inspection is advised. Please contact us for more information.

Are sidewalls included in the price of the tent?

Sidewalls are not included in the price of the tent. Please review our catalogue for pricing.

How do I place an order?

Please call or email us to place your order.

How soon should I place my order?

You should place you order as soon as you have a confirmed date for your event.
All products are rented on a first come first serve basis. Early planning ensures product availability. We recommend placing your order at least 2 weeks before your event.

Do I need to pay a deposit at the time of booking?

Yes, all rentals require a 50% deposit at time of booking.

How and when do I pay?

We accept cheque, cash, or Visa & MasterCard. A 50% deposit is required at the time of booking. The balance of your order is due 5 days before your rental products are delivered.

What is your cancellation policy?

Cancellations are permitted up to 14 days before your event with a full refund of your deposit. Cancellations made within 14 days of your event are subject up to a 50% cancellation charge. You will be charged the full amount of your order if you cancel within 24 hours of rental date.
100% cancellation charge will apply to all tents if cancelled less than 5 days before your rental date.

What about changes to my order?

You can make changes to your order up to 5 days before your event. Additions are welcome at any time when available. A separate delivery charge will apply to products not included in your first delivered order.

How long do I get to keep my rental items?

All products are rented on per event basis. In most cases we will deliver your order the day before your event and pick up all rented products the day after your event. Please let us know well in advance if you would like to keep your rented products longer than 48 hours.

Can you deliver without me being there?

Yes, we can deliver without you being there. However we will need detailed instructions on where to leave your rental products or in the case of tent rentals, a detailed site diagram.

Do you set up the tents, tables and chairs?

We will set up your tables and chairs for an additional fee, please let us know in advance if you will require this service.  All tents are delivered, set up, and taken down by our trained staff.

What about missing or damaged items?

PeakRentals.com inspects and maintains all rental products on a regular basis. All rental products are the responsibility of the renter once delivered. The renter will be charged for the replacement cost of any missing or damaged items. Please inspect and go over your order once delivered and report any discrepancies to us immediately.

What should I know about lighting?

For a bright atmosphere we would recommend 100 watts per 100 sq. ft.
For a soft atmosphere we would recommend 100 watts per 400 sq. ft.

Will I require a permit when renting a tent(s)?

The City of Moncton requires a permit for tents being used in a public space or events that will be open to the public. Applications must be received 10 days prior to the event. PeakRentals.com will assist you with this process if required.